Network Troubleshooting for Znet2 on EPL printer
- Take note of the Print Server's Status
LED patterns. See links for details on Print
Server II or 10/100.
If the LED patterns do not indicate a problem move on.
- Print a print server configuration label by
pressing the Test
button.
- Verify IP
address, subnet mask and default gateway are correct for the network.
For help changing IP address, see Assigning
IP Address.
- Once
you have verified that the print server has a valid IP address, ping the IP
address (from a command prompt, type ping x.x.x.x)
- Does it reply?
If yes move on to step10.
If no, continue to step 6.
- Get the IP address, subnet mask and
default gateway of the host
system sending the ping. For help, see
procedures based on operating system WIN
95/98/ME WIN
NT4, Windows
2000, and UNIX.
- Verify that the print server and host system are
on the same subnet. Use this
network calculator if necessary.
- If they are not on the same subnet, verify
the IP address of the default gateway is correct and that it will reply to ping.
- If it is valid, try another network port
or have the network administrator resolve network problem.
-
Telnet
to the IP address on port 9100 (from a command line it should look
like this telnet x.x.x.x 9100), type "U" (*Note depending
on your terminal program, this may not echo back to you) If the printer
responds with a configuration label, you have a valid connection at the network level.
At this point, we have verified that the Z-net is active because it
responded to the ping, and the printer is working because it printed a
configuration label.
- Once you have confirmed connectivity to print
server and the printer will print, verify the queue set up is correct for
the OS. See Windows95/98,
Windows
NT, Windows
2000/XP, AS/400,
and UNIX.