Network Troubleshooting for Znet2 

  1. Take note of the Print Server's Status LED patterns.  See links for details on  Print Server II or 10/100..  If the LED patterns do not indicate a problem move on.
  2. Print a print server configuration label by pressing the test button.
  3. Verify IP address, subnet mask and default gateway are correct for customer's network.  For help changing  IP address, see Assigning IP Address.
  4. Once you have verified that the print server has a valid IP address, ping the IP address (from a command prompt, type ping x.x.x.x)
  5. Does it reply?  If yes move on to step10.  If no, continue to step 6.
  6. Get the IP address, subnet mask  and default  gateway of the host system sending the ping.  For help, see procedures based on operating system WIN 95/98/ME   WIN NT4, Windows 2000, and  UNIX.
  7. Verify that the print server and host system are on the same subnet.  Use this network calculator if necessary.
  8. If they are not on the same subnet, verify the IP address of the default gateway is correct and that it will reply to ping.
  9. If it is valid, try another network port or have their network administrator resolve network problem.
  10. Telnet to the IP address on port 9100  (from a command line it should look like this telnet x.x.x.x 9100), type ~wc (*Note depending on your terminal program, this may not echo back to you) If the printer responds with a configuration label, you have a valid connection at the network level.   At this point, we have verified that the Z-net is active because it responded to the ping, and the printer is working because it printed a configuration label.
  11. Once you have confirmed connectivity to print server and the printer will print, verify the queue set up is correct for customer's OS.  See Windows95/98, Windows NT, Windows 2000/XP, AS/400, and UNIX.